Shipping policy

# Shipping & Installation Policy

At icebath.sg, we provide a premium, white-glove delivery and installation service for our customers in Singapore to ensure your recovery journey starts perfectly.

### 1. Delivery & Installation Areas
We currently provide delivery and professional on-site installation services exclusively within **Singapore**.

### 2. Delivery & Installation Timeline
We aim to get your ice bath set up as quickly as possible. Our standard process is as follows:
* **Order Processing:** 1 business day.
* **Standard Delivery & Installation:** Typically completed within **3 to 7 business days**.
* **Scheduling:** After your purchase, our team will contact you within 24 hours via phone or email to confirm a specific installation date and time slot that suits your schedule.

### 3. Service Details (White-Glove Service)
Unlike standard couriers, our specialized team handles:
* **Professional Transport:** Safe delivery to your designated location.
* **On-Site Assembly:** Full setup of the tub and chiller system.
* **Functionality Test:** We ensure the system is working perfectly before we leave.

### 4. Shipping Rates
* **Standard Delivery & Installation:** Free
* Rates are clearly calculated at checkout.

### 5. Tracking Your Order
Since we use our own professional delivery team, you will receive a confirmation email once your order is processed. Our team will then coordinate with you directly for the final delivery and installation.

### 6. Contact Information
If you need to reschedule or have questions about your delivery, please contact us:
* **Email:** info@icebath.sg
* **Phone/WhatsApp:** +65 9455 9719