Shipping & Installation Policy

Last updated: 18 August 2026

At icebath.sg, operated by SMCN Artificial Environment Technology Pte. Ltd. (UEN 202221406M), trading as ColdCare, we provide delivery and installation services within Singapore. Available services, charges and delivery times depend on the product, delivery location, site access and installation requirements.

1. Delivery and Installation Areas

We currently provide delivery and installation services within Singapore.

Service availability and additional charges may vary for restricted-access locations, offshore islands, special-access premises or addresses requiring non-standard delivery arrangements. Please contact us before ordering if you are unsure whether we can service your location.

2. Processing and Estimated Timeline

Our usual timeline is:

• Order processing: Approximately 1 business day.
• Standard delivery: Typically 3–7 business days after order processing, subject to stock and appointment availability.
• Installation scheduling: Where installation is included or purchased, our team will normally contact you within 1 business day to arrange an available date and time slot.

These timelines are estimates and are not guaranteed. Delivery or installation may take longer due to stock availability, site conditions, building-access restrictions, public holidays, severe weather or other circumstances outside our reasonable control. We will notify you if we become aware of a material delay.

3. Delivery and Installation Services

The services included with your order are shown on the relevant product page and at checkout.

Depending on the product and selected service, delivery or installation may include:

• Transport to the confirmed delivery address.
• Placement at an accessible designated location.
• Assembly of the tub and chiller system.
• Connection of included components.
• A basic operational check.
• Basic operating guidance.

Installation does not include permanent plumbing, drainage construction, electrical alteration, structural work, drilling, dismantling doors or fixtures, stair climbing, lifting equipment, crane services or other non-standard work unless expressly agreed in writing.

The customer is responsible for ensuring suitable access, adequate space, drainage, ventilation and a compatible electrical supply before the appointment.

4. Delivery and Installation Charges

Delivery and installation are not free for every product, location or installation condition.

Applicable charges depend on factors including:

• The product and variant purchased.
• Whether installation is included or selected.
• Delivery location.
• Lift and stair access.
• Distance from the unloading point.
• Restricted delivery hours or building requirements.
• Additional labour or equipment.
• Non-standard plumbing, electrical or site work.

Any standard charge available through the online store will be displayed at checkout before payment.

If a site assessment or non-standard service is required and the final charge cannot reasonably be calculated at checkout, we will disclose the additional charge and obtain your approval before carrying out the chargeable work. We will not perform optional additional work without your agreement.

Promotional free-delivery or free-installation offers apply only to the products, locations, periods and conditions stated in the relevant offer.

5. Access and Failed Appointments

You must provide accurate delivery information and ensure that an authorised person is present during the agreed appointment.

Please inform us in advance about stairs, loading restrictions, security registration, narrow access points, parking restrictions or other conditions that may affect delivery.

Additional charges may apply if:

• The delivery or installation cannot be completed because access information was inaccurate or incomplete.
• No authorised person is present.
• The premises are not ready for installation.
• A second appointment is required.
• Additional labour or equipment is needed because site conditions were not disclosed.

We will explain any applicable additional charge before rescheduling or performing additional work.

6. Order Updates

After your order is processed, we will send an order update by email or contact you directly. Where delivery or installation requires an appointment, our team will coordinate the available date and time with you.

Because some orders are delivered by our own team or a specialist provider, conventional courier tracking may not always be available.

7. Inspection on Delivery

Please inspect the product and packaging when it arrives. If you notice visible damage, missing items or an incorrect product, notify our team as soon as reasonably possible and provide photographs where available.

Do not install or use a visibly damaged product unless our team confirms that it is safe to do so.

8. Contact Information

For delivery, installation or rescheduling enquiries, contact:

SMCN Artificial Environment Technology Pte. Ltd. (UEN 202221406M), trading as ColdCare
16E Tuas Avenue 1, #09-65
Singapore 639537
Email: info@icebath.sg
Phone/WhatsApp: +65 9455 9719