Privacy Policy
Effective date: 18 August 2026
SMCN Artificial Environment Technology Pte. Ltd. (UEN 202221406M), trading as ColdCare (“we”, “us” or “our”), operates icebath.sg and is responsible for the personal information described in this policy.
Information we collect
Depending on how you use the site, we may collect contact details, billing and delivery information, order and payment confirmation information, account details, customer-support messages, product enquiries, form submissions and technical usage data such as device, browser, IP address, cookies and interactions with the site. Payment-card details are handled by our payment providers and are not stored directly by us unless expressly stated.
How we use information
We use personal information to process orders and payments, arrange delivery and installation, provide customer service, administer warranties and returns, prevent fraud, maintain site security, comply with legal obligations, improve our services and send marketing communications where permitted. You may unsubscribe from promotional email using the link in the message.
Cookies and advertising
We and our service providers may use cookies and similar technologies for essential site functions, analytics, personalisation and advertising measurement. Available cookie and privacy controls depend on your location and browser. Blocking cookies may affect site functionality.
Who receives information
We may provide necessary information to Shopify, payment processors, delivery and installation providers, IT and hosting providers, analytics and advertising providers, professional advisers and public authorities where required by law. Providers may process information in other countries subject to appropriate contractual or legal safeguards.
Retention and security
We retain information only for as long as reasonably necessary for the purposes described above, including contractual, warranty, accounting, dispute and legal requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage system is completely secure.
Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, withdraw consent where processing relies on consent, or ask questions about our handling of your information. We may need to verify your identity before completing a request.
Children and third-party links
Our services are not directed to children. The site may link to third-party websites whose privacy practices are governed by their own policies.
Changes
We may update this policy to reflect changes in our practices or legal requirements. The effective date above identifies the latest published version.
Contact
SMCN Artificial Environment Technology Pte. Ltd.
16E Tuas Avenue 1, #09-65, Singapore 639537
Email: info@icebath.sg
Phone: +65 9455 9719